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Staff Platform Manager - GTM & Ops Tooling

Airbnb
Location
United States
Posted
19 days ago
Department
Operations
What they actually want (must-haves)
  • 10+ years in product management, platform management, or operations technology
  • At least 5 years in a technical product management role with delivery accountability
  • Deep technical fluency including system architecture and data models
  • Experience redesigning operational processes in a high-volume service organization
  • Experience shipping AI or automation into production operations
  • Track record of delivering outcomes through teams outside your reporting line
Nice to have
  • Experience with case management or workforce management platforms like Salesforce Service Cloud, Airtable, or Zendesk
  • Familiarity with human-in-the-loop workflow design
  • SQL fluency for defining success metrics
  • Background in scaled operations or internal tools in a marketplace or high-growth environment
  • Track record of shipping tools that changed how operations teams work
What the job really is

As a Staff Platform Manager at Airbnb, you will focus on building and improving internal tools and workflows for the Supply operations teams, which support hosts at scale. Your role involves defining a multi-year strategy for the operations platform, aligning with senior leaders, and designing AI-forward operational processes. You will also manage case and workforce management tooling to enhance operational visibility and efficiency.

Benefits
  • Base pay range of $200,000 — $240,000 USD
  • Potential eligibility for bonus and equity
  • Employee Travel Credits
Things to weigh
  • Remote eligible position but must live in a state where Airbnb has a registered entity
  • Vague details on specific operational tools and technologies used
  • No specific mention of team size or structure
Job score2.8/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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