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Manager, Quality, AirCover

Airbnb
Location
Canada
Posted
20 days ago
Department
Community Support
What they actually want (must-haves)
  • 10+ years in Customer Support, Quality Assurance, or Operations
  • 5+ years managing quality teams
  • Bachelor's Degree, preferably in related field
  • Deep expertise in quality methodologies (COPC, AQS, Six Sigma, Lean)
  • Experience with QA tooling platforms
  • Strong analytical skills
Nice to have
  • COPC certification; Six Sigma Green or Black Belt
  • Experience with Observe.AI
  • Background in program management, change management, or organizational design
  • Experience working in or closely with BPO/vendor governance models
  • Direct experience with insurance claims quality
What the job really is

The Manager, Quality for AirCover at Airbnb will lead the quality program for the company's host protection and property damage insurance product. Day-to-day responsibilities include executing quality strategies, overseeing quality assurance evaluations, conducting root cause analyses, and building executive reporting frameworks. The role also involves stabilizing a globally distributed quality team and fostering a collaborative culture while leveraging technology and analytics for quality improvement.

Benefits
  • Base pay range of $128,000 — $160,000 CAD
  • Potential eligibility for bonus, equity, benefits, and Employee Travel Credits
Things to weigh
  • Role is newly created, which may involve ambiguity
  • Remote eligible but must reside in specific provinces in Canada
  • No specific mention of work-life balance or flexible hours
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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