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Support Associate - Vietnamese Speaking (Based in Bangkok with relocation support)

Agoda
Location
Bangkok
Posted
12 days ago
Department
Customer Experience Group (CEG)
What they actually want (must-haves)
  • Excellent spoken and written Vietnamese and English skills
  • Good command of spoken and written English language and be a Native Vietnamese
  • English proficiency result e.g. at least 650 TOIEC or 6.0 IELTS test
  • Immaculate telephone manners and communication skills
  • Excellent listening skills
  • Critical-thinker with attention to detail
Nice to have
  • Prior working experience in customer support, contact center, or service roles
  • Experience in travel, e-commerce, hospitality, or BPO is a plus
  • Experience working with international customers or partners
  • Familiarity with contact center, CRM, or ticketing systems
  • Additional language skills beyond the core required languages for the role if any
What the job really is

As a Support Associate at Agoda in Bangkok, you will assist customers and partners primarily in Vietnamese and English, addressing inquiries through phone, email, and chat. Your role involves problem-solving, handling booking issues, and collaborating with various teams to ensure customer satisfaction while meeting individual and team KPIs. You will be part of a dynamic, data-driven team that values feedback and continuous improvement.

Benefits
  • Competitive compensation with performance-based incentives
  • Annual discretionary performance bonus
  • Health insurance and other locally competitive benefits
  • Agoda travel discounts and special rates on accommodation and related products
  • Work from anywhere for up to 30 days per year
  • Structured training, coaching, and clear performance metrics
Things to weigh
  • Rotational shifts including mornings, evenings, and nights required
  • May be required to work on public holidays
  • Role involves handling a high volume of inquiries which may be stressful
Job score3.4/5
Benefits4/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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