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← Agilisys

Field Engineer

Agilisys
Location
Bootle
Posted
13 days ago
Department
Engineering
What they actually want (must-haves)
  • Experience working in an IT support, field support, managed service or customer service environment.
  • Experience supporting and troubleshooting laptop, desktop, tablet or mobile device hardware.
  • Strong communication, listening and customer service skills, with the ability to explain technical information clearly.
  • Working knowledge of Windows 11, Microsoft 365 and end-user support tools, with the ability to diagnose and resolve common technical issues.
  • Good organisational, time management and prioritisation skills, including the ability to manage workload and meet agreed deadlines.
  • Strong problem-solving skills, attention to detail and the ability to make effective decisions in a busy, fast-paced environment.
Nice to have
  • Experience with Active Directory, Microsoft Intune, Azure Cloud Services or identity and device management.
  • Awareness of IT security technologies such as endpoint protection, antivirus tools, vulnerability management or cyber security controls.
  • Experience supporting public sector customers or working in a partnership-based service environment.
  • Experience sharing knowledge, mentoring colleagues or maintaining technical documentation.
What the job really is

The Field Engineer role at Agilisys involves delivering high-quality IT support services across the Sefton partnership. Responsibilities include providing technical support for incidents and service requests, both remotely and on-site, troubleshooting hardware issues, and ensuring service delivery meets agreed standards. The position also requires collaboration with team members and third-party suppliers to enhance service quality and operational efficiency.

Benefits
  • Enhanced Pension Scheme
  • Life Assurance
  • Access to exclusive discounts and offers through the company’s “Perks at Work” scheme
  • 25 days annual leave, with the option to buy more
Things to weigh
  • No salary listed
  • Role involves a mix of remote and on-site support, which may require flexibility in working conditions.
  • The position emphasizes continuous improvement and learning, which may appeal to candidates looking for growth opportunities.
Job score2.8/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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