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← AfterShip

Customer Success Manager

AfterShip
Location
Toronto
Posted
19 days ago
Department
Customer Success
What they actually want (must-haves)
  • 3–5 years in Customer Success or Account Management
  • Experience managing 50+ accounts
  • Ability to pivot between automated campaigns and 1:1 executive presentations
  • Comfort using CS platforms like Hook, Planhat or Gainsight
  • Experience using AI tools like Claude, ChatGPT or Gemini to streamline workflows
  • Strong analytical skills to identify business pain points
What the job really is

As a Customer Success Manager at AfterShip, you will manage a strategic portfolio of over 100 accounts, focusing on both automated and high-touch engagement. Your responsibilities will include leading Quarterly Business Reviews, driving adoption and renewals, and using data to mitigate risks for at-risk accounts. This role emphasizes efficiency and strategic value, allowing you to balance automation with personalized interactions.

Benefits
  • Competitive compensation
  • Remote-first/hybrid-flexible work setups
  • Healthcare coverage offered from day 1
  • Retirement plans including company match
  • Unlimited PTO
  • Annual learning & wellness benefit
Things to weigh
  • Salary range listed as CAD $95,000 OTE - $120,000 OTE
  • Role involves managing a large number of accounts which may require strong organizational skills
  • Emphasis on using AI tools may require familiarity with technology and automation
  • Position is new, which may come with undefined challenges
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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