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← AfterShip

Technical Account Manager

AfterShip
Location
Toronto
Posted
27 days ago
Department
Professional Services
Salary
$111,000 - $150,000
What they actually want (must-haves)
  • 3+ years experience in customer-facing technical roles in either SaaS, ecommerce, or marketing automation technology
  • Experience working with clients, product, ops, and engineering teams
  • Ability to prioritize, multi-task, and perform effectively under pressure
  • Strong knowledge of business processes (Sales, Service, Marketing, Support) business applications and automation
  • Excellent written and verbal communication and presentation skills
Nice to have
  • Experience in IT consulting
  • Expertise in ERP and REST API
What the job really is

As a Technical Account Manager at AfterShip, you will be the primary technical contact for enterprise customers, ensuring they successfully implement and utilize AfterShip's solutions. Your role involves leading technical setups, providing ongoing support, managing migrations, and collaborating with various teams to address customer needs. You will also engage in troubleshooting and communicate updates to clients, all while focusing on enhancing customer satisfaction and success.

Benefits
  • Competitive compensation
  • Remote-first work setups
  • Healthcare coverage offered from day 1
  • Retirement plans including company match
  • Unlimited PTO
  • Annual learning & wellness benefit
Things to weigh
  • Salary range for this role: $111,000 - $150,000 CAD on-target earnings
  • Position is a backfill, which may indicate turnover or changes in team dynamics
Job score4.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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