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← AfterShip

Technical Account Manager

AfterShip
Location
Austin, Texas / Lehi, Utah
Posted
27 days ago
Department
Professional Services
Salary
$92,000 - $150,000
What they actually want (must-haves)
  • 3+ years experience in customer-facing technical roles in either SaaS, ecommerce, or marketing automation technology
  • Experience working with clients, product, ops, and engineering teams
  • Ability to prioritize, multi-task, and perform effectively under pressure
  • Strong knowledge of business processes (Sales, Service, Marketing, Support) business applications and automation
  • Excellent written and verbal communication and presentation skills
Nice to have
  • Experience in IT consulting
  • Expertise in ERP and REST API
What the job really is

As a Technical Account Manager at AfterShip, you will be the primary technical contact for enterprise customers, ensuring they maximize the potential of AfterShip's solutions. Your role involves leading technical setups, providing ongoing support, managing migrations, and addressing escalated issues. You will collaborate with various teams to align on customer needs and communicate platform updates effectively.

Benefits
  • Competitive compensation
  • Hybrid-flexible work setups
  • Healthcare coverage offered from day 1
  • Retirement plans including company match
  • Unlimited PTO
  • Annual learning & wellness benefit
Things to weigh
  • No salary listed in the posting, but a range is provided
  • Role involves significant customer interaction, which may require strong interpersonal skills
  • The position may involve high-pressure situations due to the nature of technical support
Job score4.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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