HHiring Reality
← AfterShip

Senior Enterprise Customer Success Manager

AfterShip
Location
Toronto
Posted
1 month ago
Department
Customer Success
Salary
$141,000 - $172,000
What they actually want (must-haves)
  • 5+ years of experience in Customer Success, Account Management, or a related customer-facing role in SaaS, preferably in eCommerce
  • Proven expertise in commercial negotiations and renewals
  • Demonstrated ability to own a revenue number with strong retention and expansion performance
  • Exceptional executive presence and stakeholder management skills
  • Strong storytelling ability for business reviews
  • Ability to understand and explain technical solutions in business terms
What the job really is

As a Senior Enterprise Customer Success Manager at AfterShip, you will manage a portfolio of key accounts, focusing on customer retention and growth. Your role involves leading commercial negotiations, building relationships with stakeholders, and presenting business reviews that demonstrate AfterShip's value to clients. You will also mentor other team members and collaborate cross-functionally to ensure client success and satisfaction.

Benefits
  • Competitive compensation
  • Remote-first work setups
  • Healthcare coverage offered from day 1
  • Retirement plans including company match
  • Unlimited PTO
  • Annual learning & wellness benefit
Things to weigh
  • Salary range provided is CAD$141,000 - $172,000 on-target earnings
  • Role requires potential meetings outside regular business hours due to global team dynamics
  • Position involves travel for client meetings and events (up to 20%)
Job score4.6/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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