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← Affirm

Manager, Fraud Operations

Affirm
Location
Remote Canada
Posted
23 days ago
Department
Fraud Ops
Salary
$101,000 - $151,000
What they actually want (must-haves)
  • 6+ years of direct experience in disputes, fraud risk prevention and detection within FinTech/tech industry
  • 5+ years of experience in fraud management or related people management roles, including proven experience leading managers or senior ICs
  • Demonstrated success setting strategy and delivering large-scale operational change with measurable impact on efficiency, quality, and customer experience
  • Strong strategic planning, risk management, and prioritization skills
  • Exceptional executive communication and influence skills
  • Proven experience in leading teams through major change and comfort with ambiguity
Nice to have
  • Experience with AI project-driven initiatives
  • Experience in Lean Six Sigma, continuous improvement practices, and/or data-driven methodologies
  • Working knowledge of scripting & querying languages (e.g., Python, SQL)
What the job really is

As a Fraud Operations Manager at Affirm, you will oversee multiple teams focused on fraud operations, disputes, and compliance. Your role will involve leading and developing talent, setting strategic goals, and driving operational excellence to enhance team performance and efficiency. You will also work cross-functionally to align business objectives and resolve complex issues, all while fostering a high-performance culture within your teams.

Benefits
  • 100% subsidized medical coverage, dental and vision for you and your dependents
  • Generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
  • Competitive vacation and holiday schedules
  • Employee stock purchase plan enabling you to buy shares of Affirm at a discount
Things to weigh
  • No specific mention of remote work expectations beyond occasional office visits for proximal roles
  • Base pay range provided, but no details on equity rewards or stipends beyond general descriptions
Job score4/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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