HHiring Reality
← 8AM

Senior Customer Experience Operations Specialist

8AM
Location
Remote - US
Posted
10 days ago
Department
Business Operations & Intelligence
Salary
$90,000 to $120,000
What they actually want (must-haves)
  • 4-6+ years of experience in Customer Success/Experience Operations, Revenue Operations, or Business Operations
  • Demonstrated ownership of a program or metric outcome in a B2B SaaS environment
  • Proficiency with Salesforce and Intercom as an advanced user
  • Strong written and verbal communication skills
  • Self-directed and outcome-driven
Nice to have
  • Salesforce Administrator certification
  • Experience with survey-building tools (e.g., Delighted, Qualtrics)
  • Hands-on experience applying AI tools to operational workflows
  • SQL or BI tool proficiency
What the job really is

As a Senior Customer Experience Operations Specialist at 8am, you will be responsible for driving new customer experience initiatives and automation projects from conception to implementation. This hands-on role involves collaborating with various stakeholders to transform ambiguous ideas into actionable project plans, building necessary automations, and enhancing existing systems. You will also analyze customer data to provide insights and ensure successful adoption of new workflows across the organization.

Benefits
  • Health Insurance Coverage including a 100% company-paid HDHP plan
  • Competitive compensation and benefits package including annual bonuses and equity options
  • Flexible Time Off and paid holidays
  • Wellness stipends and mental health support
  • Continuous learning opportunities through 8am.edu and professional development funds
  • Charitable matching gift program and paid time off for volunteer service
Things to weigh
  • No specific mention of the tech stack beyond Salesforce and Intercom
  • Role requires a high degree of self-direction and initiative
  • Vague description of the exact nature of the automation and AI tools to be used
Job score4.4/5
Benefits4/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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