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Senior Manager, Customer & Commercial Operations

Aegis Ventures
Location
Remote within the U.S.
Posted
27 days ago
Department
Business Operations
Salary
$145,000 - $175,000
What they actually want (must-haves)
  • 3-5 years in business or operations roles
  • Hands-on ownership of hardware logistics or commercial contract management
  • Startup experience
  • Exceptional written communication and attention to detail
  • Experience in a regulated industry such as medical device or health tech with a hardware component
  • Ability to use AI tooling to automate workflows
Nice to have
  • Experience in management consulting or investment banking
  • Experience in a Series A or B environment
What the job really is

As the Senior Manager of Customer & Commercial Operations at Optain, you will oversee the entire customer operations process, ensuring that hardware is delivered efficiently and that service functions are established from the ground up. You will manage commercial contracts, collaborate with sales on deal terms, and implement automation to streamline operations as the company scales. This role is critical in connecting commercial momentum with customer outcomes in a rapidly growing healthcare technology environment.

Benefits
  • Competitive compensation package including base salary, performance-based bonus, and equity
  • Top-tier health, vision, and dental benefits
  • Generous monthly health and wellness reimbursement
  • Exposure to new business building at the intersection of AI and healthcare
  • Opportunity to collaborate with world-class experts
  • Chance to work with a highly talented team and mentors
Things to weigh
  • Role involves building operational infrastructure from scratch
  • Workflows are currently manual and founder-led, requiring significant redesign
  • Startup environment may lack defined processes
  • Travel required for team offsites and customer engagements
Job score4/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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