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← Adyen

Technical Support Engineer

Adyen
Location
São Paulo
Posted
17 days ago
Department
Support
What they actually want (must-haves)
  • At least 3 years of experience as a Technical Support Engineer / Technical Solutions Consultant or equivalent
  • Exposure to payments or financial products
  • Excellent written and verbal communication skills in English
  • Affinity with APIs, Postman, and internet technologies
  • Knowledge of technical processes (HTML / JavaScript / Scripting)
  • Experience in the payments industry
What the job really is

As a Technical Support Engineer at Adyen, you will serve as the first point of contact for merchants regarding financial issues, providing support through email and phone in both Portuguese and English. Your role involves educating merchants on the platform's financial products, analyzing their pain points, and collaborating with internal teams to enhance product offerings. You will also manage the full lifecycle of merchant integration and operational excellence, while advocating for product improvements based on merchant feedback.

Benefits
  • Relocation package from 150km away from the city if needed
Things to weigh
  • Office-first company with no remote-only roles
  • Must work 3 days on site in Morumbi/SP
  • Role involves dealing with ambiguity and uncertainty
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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