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← Adaptive Biotechnologies

Supervisor, Systems Support

Adaptive Biotechnologies
Location
Seattle
Posted
25 days ago
Department
IT Systems & Infrastructure
Salary
$90,000 - $135,000
What they actually want (must-haves)
  • Bachelor's degree in Information Technology, Computer Science, Business, or equivalent work experience
  • 7+ years of progressive IT support experience, including leadership or supervisory responsibilities
  • Demonstrated experience leading service desk, desktop support, or end-user support teams
  • Strong analytical, organizational, and problem-solving skills
  • Excellent written, verbal, and interpersonal communication skills
  • Proven ability to communicate technical concepts to technical and non-technical audiences
Nice to have
  • ServiceNow or comparable IT Service Management (ITSM) platform
  • Microsoft 365 administration and support
  • Microsoft Azure and cloud-based services
  • Windows 11 and macOS support
  • Identity and access management technologies, including Active Directory and Entra ID
What the job really is

The Supervisor, Systems Support at Adaptive is responsible for leading the IT support team, ensuring high-quality service delivery and operational excellence. This role involves coaching team members, managing incident resolution, and fostering a culture of collaboration and continuous improvement. The Supervisor will also analyze service metrics, drive process improvements, and communicate with stakeholders to enhance user experience and service performance.

Benefits
  • Salary Range: $90,000 - $135,000
  • Possible equity grant
  • Bonus eligible
Things to weigh
  • No remote work mentioned, primarily administrative work in a home/office environment
  • Occasional weekend/after-hours work required
  • Adaptive is not currently sponsoring candidates requiring work authorization support for this position
Job score4/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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