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← Adaptive Biotechnologies

Account Operations Manager (Central Region)

Adaptive Biotechnologies
Location
Remote (WFH)
Posted
27 days ago
Department
Commercial Operations
Salary
$101,600 - 152,400
What they actually want (must-haves)
  • Bachelors + 7 years of related experience in healthcare operations, customer service, account management, or diagnostics/biotech industry
  • Masters + 5 years of related experience in healthcare operations, customer service, account management, or diagnostics/biotech industry
  • Strong customer and patient focus with demonstrated understanding of HIPAA requirements
  • Familiarity with EMR/EHR systems, LIS platforms, and healthcare infrastructure
  • Experience navigating complex workflows and supporting academic, community, and integrated delivery network healthcare organizations
  • Effective and professional communication skills for engagement with both internal cross-functional partners and external customers
Nice to have
  • 2–4 years of prior experience in a customer-facing commercial role (sales, marketing, or customer support) for a regulated healthcare product preferred
What the job really is

The Account Operations Manager at Adaptive plays a key role in integrating and utilizing the clonoSEQ® Assay within healthcare settings. This position involves managing customer onboarding, providing training, and supporting EMR integration while collaborating with various internal teams to enhance the customer experience and drive adoption. The role requires a strong understanding of healthcare operations and the ability to navigate complex workflows in a customer-facing capacity.

Benefits
  • Salary Range: $101,600 - 152,400
  • Possible equity grant
  • Bonus eligible
Things to weigh
  • Some travel required (15 - 20%)
  • No salary listed for entry-level positions
  • Adaptive is not currently sponsoring candidates requiring work authorization support for this position
Job score4/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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