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← Adaptive Biotechnologies

Account Operations Manager (West Region)

Adaptive Biotechnologies
Location
Remote (WFH)
Posted
1 month ago
Department
Commercial Operations
Salary
$101,600 - $152,400
What they actually want (must-haves)
  • Bachelors + 7 years of related experience in healthcare operations, customer service, account management, or diagnostics/biotech industry
  • Masters + 5 years of related experience in healthcare operations, customer service, account management, or diagnostics/biotech industry
  • Strong customer and patient focus with demonstrated understanding of HIPAA requirements
  • Familiarity with EMR/EHR systems, LIS platforms, and healthcare infrastructure
  • Experience navigating complex workflows and supporting academic, community, and integrated delivery network healthcare organizations
  • Effective and professional communication skills for engagement with both internal cross-functional partners and external customers
Nice to have
  • 2–4 years of prior experience in a customer-facing commercial role (sales, marketing, or customer support) for a regulated healthcare product preferred
What the job really is

The Account Operations Manager at Adaptive Biotechnologies is responsible for integrating and utilizing the clonoSEQ® Assay in various healthcare settings. This role involves managing customer onboarding, providing training, and supporting clinical workflows while collaborating with cross-functional teams to enhance the customer experience and optimize diagnostic testing. The position requires a strong understanding of healthcare operations and the ability to navigate complex systems to drive adoption and satisfaction.

Benefits
  • Salary Range: $101,600 - $152,400
  • Possible equity grant
  • Bonus eligible
Things to weigh
  • Some travel required (15 - 20%)
  • No salary listed beyond the range provided
  • Position supports the West Region; expected working hours must align with PST
  • Adaptive is not currently sponsoring candidates requiring work authorization support for this position
Job score4/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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