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Customer Solutions Consultant, Ada Accelerate

Ada
Location
Remote - Canada
Posted
12 days ago
Department
Customer Experience
What they actually want (must-haves)
  • 2+ years of Customer Success, strategy, management, implementation, or technology consulting experience
  • Working knowledge of APIs and understanding of SaaS platforms (e.g. Shopify, Salesforce, Zendesk, Hubspot)
  • Excellent communication and presentation skills
  • Strong interpersonal skills for engaging with both technical and non-technical stakeholders
  • Ability to thrive in ambiguity and make data-driven decisions
  • Reliable and resilient team player able to manage multiple priorities
Nice to have
  • Experience building relationships with senior stakeholders
  • Technically and analytically curious with a passion for continuous learning
What the job really is

As a Customer Solutions Consultant at Ada, you will focus on supporting the activation, growth, and retention of self-service customers. Your role involves resolving customer inquiries, leveraging AI tools for insights, and designing strategies to enhance customer engagement and satisfaction. You will collaborate with various teams to ensure customers derive maximum value from Ada's platform and services.

Benefits
  • Unlimited Vacation
  • Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance
  • Wellness Account
  • Employee & Family Assistance Plan
  • Flexible Work Schedule
  • Remote-First, In-Person Friendly
Things to weigh
  • Remote position may require strong self-management skills
  • Focus on self-service customers may limit direct interaction with clients
  • High volume of applications may affect response times during the hiring process
Job score3.6/5
Benefits5/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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