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Client Growth Associate

aCommerce
Location
Bangkok, Thailand
Posted
18 days ago
Department
Product Development
What they actually want (must-haves)
  • Bachelor Degree, MBA or higher
  • Experience with managing client operations, client expectations and client success ideally in a SaaS context
  • Proven, strong communication skills at senior and junior levels, with commercial, customer support, product, engineering, and marketing teams
  • Ability to articulate complex technical concepts in easy-to-understand terms for non-technical users and clients
  • Good problem-solving and analytic skills
  • Excellent attention to detail
What the job really is

The Client Growth Associate will work closely with product management and commercial teams to enhance the onboarding and growth strategies for the SaaS product EcommerceIQ. Responsibilities include creating and managing the client onboarding function, resolving customer issues, analyzing data, and improving the overall client experience. The role also involves collaborating with various teams to optimize go-to-market strategies and ensure a seamless experience for clients.

Things to weigh
  • Role involves building a new team and processes, which may be challenging in a startup environment
  • No specific salary or benefits mentioned in the posting
  • Focus on client success in a SaaS context may require adaptability to evolving client needs
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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