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← Achievement First Network Support

Associate, Systems and Technology Support

Achievement First Network Support
Location
All Regions
Posted
16 days ago
Department
Systems and Data Team
What they actually want (must-haves)
  • Bachelor's Degree Required (B.A., B.S., B.S.N, etc.)
  • 1+ years of work experience or significant internship experience preferred
  • Strong technical aptitude and/or demonstrated interest in systems, data, and technology
  • Knowledge of Windows 10 and Microsoft Office/Office 365
  • Exceptional written and verbal communication skills
  • Natural customer service orientation
Nice to have
  • Previous customer service experience using a ticketing system (i.e., Zendesk, FreshDesk, HelpStar) preferred
  • Spanish language proficiency is a plus
What the job really is

The Associate, Systems and Technology Support will provide critical technical support for school teams, focusing on end-user assistance for systems and data tools. This role involves troubleshooting technical issues, managing a ticketing system, and ensuring data integrity through quality assurance processes. The associate will collaborate with various teams and interact with school staff to optimize educational technology use across multiple regions.

Benefits
  • Salary of $71,437.68
  • Comprehensive benefits package including paid time off, medical, dental, vision, and life insurance
  • 403(b) retirement benefit package with match
  • Paid Family Leave
Things to weigh
  • No flexibility in salary as it is based on an equity scale
  • Quarterly travel required to various locations in New York, Connecticut, and Rhode Island
  • Candidates must be based in commuting distance to one of the regions
Job score2.6/5
Benefits2/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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