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CX Advisor

Aceable
Location
Remote
Posted
10 days ago
Department
Customer Experience
What they actually want (must-haves)
  • 2+ years customer service or relevant experience
  • Availability for weekend and/or evening work
  • Ability to handle calls, chats, emails, and texts from students for 80%+ of your day
  • Ability to listen to and understand the needs of each student, de-escalate when needed, and provide productive solutions
  • Effective and clear verbal and written communication, including proper grammar
  • Ability to open web browser and navigate multiple tabs simultaneously
Nice to have
  • Fluent/bilingual in Spanish
What the job really is

As a Customer Experience Advisor at Aceable, you will interact with students through calls, chats, texts, and emails, ensuring their needs are met with empathy and understanding. Your role involves handling Tier II tickets, using AI-powered tools for efficient responses, collecting feedback, and contributing insights to enhance the student experience. You will also need to manage multiple responsibilities in a dynamic environment while upholding a positive attitude.

Benefits
  • Competitive total rewards (base salary + bonus/stock options, if applicable)
  • 401k match
  • Robust medical, dental, and vision benefits
  • Generous paid time off programs + 19 paid holidays per year
  • Flexible work schedule
  • Wellness programs
Things to weigh
  • No specific mention of career advancement opportunities
  • Remote work is limited to certain states
  • The role requires handling high-pressure situations regularly
Job score3.4/5
Benefits5/5
Freshness5/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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