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Senior Production Support Engineer

Accordion
Location
Atlanta; Boston; Charlotte; Chicago; Dallas; Los Angeles; New York; San Francisco
Posted
17 days ago
Department
Information Technology
Salary
$115,000 to $145,000
What they actually want (must-haves)
  • 5+ years of production support, application support, systems support, or software operations experience
  • Experience with modern application environments, APIs, integrations, and workflow-driven platforms
  • Strong troubleshooting skills and comfort reading logs, tracing workflows, and reproducing issues
  • Ability to work closely with engineers, product managers, QA, and business stakeholders, translating technical findings into business-relevant language
  • Comfort handling ambiguous, escalation-heavy, and high-pressure incidents in a disciplined way
Nice to have
  • Bachelor's degree preferred
  • Knowledgeable about the relationship between Private Equity sponsors and their portfolio companies, particularly within the office of the CFO
What the job really is

The Senior Production Support Engineer is responsible for incident triage, issue reproduction, environment support, and release support. This role involves close collaboration with Product and Engineering teams during live incidents and high-priority releases, as well as managing production issues and documenting incidents for resolution. The position requires strong troubleshooting skills and the ability to communicate technical issues in business terms, while also supporting various stakeholders.

Benefits
  • Annual salary ranging from $115,000 to $145,000
  • Benefits
  • Bonus
Things to weigh
  • No immigration sponsorship available
  • Hybrid role with remote work flexibility
  • Position intended to be filled by December 3, 2026
Job score3.8/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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