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AI Support Analyst

Accordion
Location
Atlanta; Boston; Charlotte; Chicago; Dallas; Los Angeles; New York; San Francisco
Posted
17 days ago
Department
Information Technology
Salary
$60,000 to $75,000
What they actually want (must-haves)
  • 2–4 years experience in IT support, systems administration, or AI/automation tool management
  • Strong understanding of enterprise AI tools (Claude, CoPilot, Glean, ChatGPT, Zoom AI)
  • Excellent troubleshooting, communication, and documentation skills
  • Demonstrated ability to collaborate across teams, prioritize, and manage concurrent tasks
  • Familiarity with Power BI, SQL, or other reporting tools
  • Python proficiency required
What the job really is

The AI Support Analyst is responsible for ensuring the effective operation and adoption of AI tools within the company. This role involves providing technical support for AI-related issues, maintaining documentation, and assisting in the rollout of new AI capabilities. The Analyst will also gather user feedback and collaborate with teams to enhance user experience and system readiness.

Benefits
  • Annual salary ranges from $60,000 to $75,000
  • Benefits
  • Bonus
  • Overtime eligible
Things to weigh
  • Position is not eligible for immigration sponsorship
  • Role involves a mix of technical troubleshooting and user training
  • Company emphasizes a collaborative and supportive environment
  • Remote work flexibility is available but requires presence in one of the US offices
Job score3.8/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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