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Fairfax Operations Lead

Accenture Federal Services
Location
Redmond, WA; Reston, VA
Posted
12 days ago
Department
58275359 - AFS Program/Project Mgmt
What they actually want (must-haves)
  • Bachelor's degree or equivalent experience
  • 5+ years of experience in operations leadership, workforce management, program management, service delivery, or related fields
  • Experience leading operational teams in a fast-paced, customer-facing environment
  • Strong knowledge of workforce scheduling, staffing coordination, resource management, and personnel administration
  • Experience managing operational escalations, incident response, or service delivery functions
  • Advanced proficiency with Microsoft Office 365, including Excel, Outlook, PowerPoint, Teams, SharePoint, and related collaboration tools
Nice to have
  • Familiarity with Azure Incident Management (IcM), Azure DevOps (ADO), service health monitoring tools, and operational escalation processes
  • Experience supporting business continuity planning and operational resilience activities
  • Experience implementing automation and AI-enabled workflow improvements through Microsoft Power Platform and Microsoft Copilot solutions
  • Supervisory, team lead, or people management experience
What the job really is

The Fairfax Operations Lead at Accenture Federal Services is responsible for overseeing the daily operations of Fairfax escort services, managing staffing schedules, and ensuring effective service delivery. This role involves coordinating with various stakeholders, monitoring operational performance, and leading workforce management initiatives, including onboarding and training. The position also requires participation in incident response and continuous improvement efforts to enhance operational efficiency.

Things to weigh
  • No specific salary or benefits details provided beyond a general pay range and mention of various benefits
  • Requires an active TS/SCI with polygraph, which may limit candidate pool
  • Position involves significant operational responsibilities with potential after-hours demands
Job score3/5
Benefits1/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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