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← Accela

Product Adoption Manager

Accela
Location
Remote Based - US
Posted
11 days ago
Department
Product
Salary
$120,000-$135,000
What they actually want (must-haves)
  • Bachelor’s degree in a relevant field or equivalent work experience.
  • 5+ years taking government or enterprise SaaS customers live and through adoption, in professional services, implementation, training, solution consulting, or customer success.
  • Exceptional training and facilitation skills, including the ability to design and deliver effective materials and engage mixed agency audiences.
  • Experience driving voluntary adoption of a product or process inside an organization.
  • Experience working inside a city, county, or state agency.
  • Experience launching a new product or module into an existing customer base.
Nice to have
  • Background in customer support or QA.
  • Experience configuring or administering a permitting, licensing, or land management system.
  • Familiarity with Accela Civic Platform, Public Portal, or ACA.
  • Experience driving adoption of an AI-enabled product.
  • Ability to communicate product value to executive audiences.
What the job really is

The Product Adoption Manager at Accela is responsible for ensuring successful adoption of the OpenCounter product among government agencies. This role involves training staff, monitoring usage, and providing feedback to improve the product based on user experiences. The manager will also engage with agencies during their initial launch and throughout the first year to ensure ongoing value and satisfaction, while collaborating with product teams to enhance features based on user needs.

Benefits
  • Annual base salary range of $120,000-$135,000.
  • Eligibility for an annual bonus target based on company and individual goal achievement.
  • Flexible time off.
  • Comprehensive medical, dental, and vision plans.
  • Family planning benefits.
  • 401(k) retirement savings plan with company match.
Things to weigh
  • 10-20% travel required for customer site visits.
  • Role involves working closely with government agencies, which may have unique challenges and bureaucratic processes.
  • No specific information on the company's technology stack or tools used in the role is provided.
Job score4.8/5
Benefits5/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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