Technical Support Engineer

Abnormal

Location

Hybrid - Bangalore, India

Posted

12 days ago

Department

L1 Technical Support

What they actually want (must-haves)

4+ years in technical support roles, ideally in cybersecurity, enterprise SaaS, or API-driven platforms
Strong knowledge of email security fundamentals, SaaS platforms, and cloud ecosystems like Microsoft 365, Google Workspace, Slack, Okta, Splunk, Crowdstrike, Cortex SOAR, Rest API or Zoom
Proven ability to debug complex technical issues, analyze logs, and collaborate cross-functionally with Engineering and Product teams
Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders
Familiarity with support and collaboration tools such as Zendesk, Salesforce, Jira, and Confluence
A mindset for continuous learning, efficiency, and improving both the customer experience and internal support processes

Nice to have

Experience using AI tools (e.g., GPT-based assistants, internal chatbots, or AI-powered support platforms) for troubleshooting or prompting

What the job really is

As a Technical Support Engineer, you will provide L1 technical support for enterprise customers using Abnormal's Cloud Email Security and AI Security Agents. Your day-to-day responsibilities include resolving support tickets related to configuration, API questions, and threat investigations, while collaborating with Engineering and Customer Success teams to enhance customer experience and product reliability.

Things to weigh

No salary listed
Role involves high-stakes environments and complex problem-solving
Focus on customer experience and internal process improvement may require adaptability

Job score2.8/5

Benefits1/5

Freshness5/5

Career value4/5

Role clarity4/5

Pay transparency0/5

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