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Senior Customer Trust Analyst, EMEA

Abnormal
Location
Remote - UK
Posted
24 days ago
Department
Security
What they actually want (must-haves)
  • 7 to 10 years of experience in customer-facing security, trust, or compliance roles
  • Familiarity with SOC 2, ISO 27001, ISO 27701, ISO 42001, RFPs, and security questionnaires
  • Experience translating customer security requirements into internal controls, evidence, and product or operational requirements
  • Strong project management skills with the ability to drive resolution across internal teams when customer expectations conflict with reality
  • Excellent written and verbal communication skills, with the ability to explain complex security and privacy concepts to both technical and non-technical stakeholders
  • Experience helping customers build trust with products in scope for the EU AI Act and GDPR
Nice to have
  • Bachelor's degree or equivalent experience
  • CIPP/E, CIPM, CISM, CISSP, CTPRP, or ISO 27001 Lead Auditor certification(s)
  • Experience using Responsive and SafeBase Trust Center
  • Experience in a fast-paced, high-growth technology company
What the job really is

The Senior Customer Trust Analyst at Abnormal AI will lead the customer-trust program across EMEA, acting as the primary liaison between customers and the company. This role involves translating customer security requirements into actionable internal controls, presenting the control environment to senior buyers, and advising Sales leadership on trust positioning. The analyst will also monitor regulatory changes and ensure effective communication with internal teams to resolve customer expectations and drive revenue outcomes.

Things to weigh
  • This role is the first Customer Trust hire in the EMEA region, which may involve building processes from scratch without an established framework.
  • The position requires navigating high-pressure customer conversations, which may not suit all candidates.
  • No specific salary or benefits information is provided in the posting.
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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