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← Ab inbev

Intermediate Support Analyst

Ab inbev
Location
Campinas, Brazil
Posted
10 days ago
Department
BEES Technical Customer Success
What they actually want (must-haves)
  • University degree in computing or equivalent professional experience in application support
  • Solid experience in production application support or technical operations for software/digital products at scale
  • Strong problem-solving, critical thinking, systems thinking, and learning agility
  • Knowledge of SQL and relational/non-relational databases
  • Familiarity with mobile app testing on Android and iOS
  • Experience with APIs and tools like Postman
Nice to have
  • Hands-on experience with New Relic
  • Familiarity with Databricks for data analysis
  • Broader programming experience
  • Confident use of AI assistants for research and analysis
What the job really is

As an Intermediate Support Analyst at AB InBev's BEES platform, you will be responsible for resolving production incidents and service requests for digital applications. Your role involves troubleshooting issues, participating in critical incident management, and improving IT service management processes. You will also mentor junior analysts, maintain documentation, and collaborate with various stakeholders to enhance application reliability and customer experience.

Benefits
  • Performance-based bonus
  • Attendance Bonus
  • Private pension plan
  • Meal Allowance
  • Casual office and dress code
  • Days off
Things to weigh
  • No salary listed
  • Role involves high-pressure situations and managing multiple priorities during incidents
  • Requires strong communication skills with both technical and non-technical audiences
Job score3.6/5
Benefits5/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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