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← Ab inbev

Product Manager - CX Specialist

Ab inbev
Location
São Paulo, SP.
Posted
24 days ago
Department
BEES CX & Frontline
What they actually want (must-haves)
  • Good knowledge of Business Intelligence concepts, including metrics, data models, and visualization best practices.
  • Good knowledge of Customer Experience concepts, including metrics, standard processes, and best practices.
  • Strong analytical profile, with experience or familiarity with Databricks, data analytics environments, and programming in SQL or Python for analytical autonomy.
  • Ability to work in close partnership with Product Managers and business stakeholders.
  • Advanced English to collaborate with global teams.
  • Excellent verbal and written communication skills, with the ability to translate data into clear business narratives.
Nice to have
  • Previous experience working closely with Product, Data, Commercial, or CX teams.
  • Strong business or CX acumen and a data-driven decision-making mindset.
  • Experience in cross-functional environments.
What the job really is

The Product Manager - CX Specialist role at AB InBev involves enhancing the user experience of AI-driven data products within the BEES apps ecosystem. The position requires collaboration with cross-functional teams to analyze user feedback, monitor AI model performance, and advocate for customer-centric improvements. Responsibilities also include developing training materials and ensuring effective communication with stakeholders.

Benefits
  • Performance based bonus*
  • Attendance Bonus*
  • Private pension plan
  • Meal Allowance
  • Casual office and dress code
  • Days off*
Things to weigh
  • No salary listed.
  • Role involves working with AI models, which may require staying updated with rapidly changing technology.
  • The position requires collaboration across various teams, which may demand flexibility and adaptability.
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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