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← ABC Legal Services

Customer Success Manager

ABC Legal Services
Location
Longmont, Co
Posted
12 days ago
Department
Success (Docketly)
Salary
$70,000-$80,000
What they actually want (must-haves)
  • 3–5 years in customer success, account management, or a client-facing ops role
  • Ability to independently analyze data and communicate trends clearly
  • Proficiency with dashboards and BI tools, specifically Metabase
  • Strong organizational skills to manage a full portfolio
  • Experience running client meetings and writing follow-ups
Nice to have
  • Experience with EDI, SFTP, or technical onboarding
  • Experience building prompts or automations with AI tools
  • Background in the legal industry or legal tech
  • Experience creating SOPs, escalation frameworks, or internal knowledge bases
What the job really is

As a Customer Success Manager at Docketly, you will manage a portfolio of enterprise law firm clients, focusing on their outcomes, satisfaction, and growth. Your role involves conducting account analyses, leading business reviews, managing escalations, and integrating new clients technically. You will also leverage AI tools for data analysis and client communication, ensuring proactive management of client relationships.

Benefits
  • Health, Dental, Vision insurance
  • 401(k) with company matching
  • Paid time off
  • 7 Paid company holidays
  • 4 Floating holidays per-year
  • Life Insurance and AD&D Insurance
Things to weigh
  • Full-time in-office schedule may not suit remote work preferences
  • Infrequent travel may be required for client visits or events
  • Salary range is somewhat narrow and may not be negotiable
Job score4.8/5
Benefits5/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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