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← Abacus Insights

Client Success Director

Abacus Insights
Location
United States
Posted
17 days ago
Department
Customer Success
What they actually want (must-haves)
  • Minimum 10 years of experience in senior, client-facing roles across SaaS, professional services, or healthcare technology
  • Demonstrated portfolio or P&L accountability
  • Executive presence and communication skills
  • Proven ability to lead through influence in complex, matrixed environments
  • Strong financial acumen and risk management instincts
  • Healthcare payer domain expertise
Nice to have
  • Prior experience operating as a General Manager or P&L owner
  • Familiarity with healthcare interoperability standards
  • PBM domain knowledge
  • Experience with cloud technologies and modern data platforms
  • Track record of growing accounts through consultative selling
What the job really is

The Client Success Director at Abacus Insights is responsible for managing a portfolio of healthcare clients, ensuring client satisfaction and retention while driving business growth. This role involves building strong relationships with C-suite executives, leading cross-functional teams to deliver client outcomes, and proactively managing risks. The director acts as a strategic advisor, translating client needs into actionable insights for the company.

Benefits
  • Unlimited paid time off
  • Work from anywhere
  • Comprehensive health coverage
  • Equity for every employee
  • Growth-focused environment
  • Home office setup allowance
Things to weigh
  • No specific salary listed, compensation is based on experience and skills
  • Role requires significant cross-functional influence without direct authority
  • High level of accountability and ownership expected
  • Complexity and ambiguity in the role may not suit everyone
Job score3.2/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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