HHiring Reality
← 84.51°

Lead Client Success Manager (P3880)

84.51°
Location
Cincinnati, OH; Chicago, IL
Posted
1 month ago
Department
Advertising & Media
What they actually want (must-haves)
  • Bachelor’s degree required
  • 5-7+ years of account management and/or business development experience
  • Media, Incentives, or Insights experience required
  • Strong experience maximizing investment decisions across the portfolio
  • Project management experience
  • Strong communication, organization, prioritization and attention to detail
Nice to have
  • Collaborative, energetic, and thrives as a key part of a cross-functional leadership team
  • Adept at continual learning and ability to represent a broad portfolio
  • Ability to navigate ambiguity & thrive in driving recommendations and solutions forward
What the job really is

As the Lead Client Success Manager, you will act as the main point of contact for a portfolio of clients, driving growth strategies in Media, Incentives, and Insights. Your role involves overseeing client goals, managing quarterly business reviews, and ensuring effective collaboration with cross-functional teams. You will lead a team of Activation and Insights success managers, focusing on client retention and satisfaction while identifying opportunities for business growth.

Benefits
  • Health: Medical, Dental, Vision
  • 401(k) with Roth option and matching contribution
  • Health Savings Account with matching contribution
  • Paid time off with flexibility including 5 weeks of vacation, 7 health and wellness days, 3 floating holidays, and 6 company-paid holidays
  • Paid leave for maternity, paternity and family care instances
Things to weigh
  • No specific salary listed, but range provided is $95,000 — $125,000 USD
  • Position requires a strong collaborative approach and ability to work under tight deadlines
  • Role involves managing a diverse team which may require significant leadership skills
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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