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← 6sense

Manager, Customer Success - Upmarket

6sense
Location
United States, Remote
Posted
16 days ago
Department
Customer Success
Salary
$100K to $500K
What they actually want (must-haves)
  • 5+ years of people leadership experience leading customer-facing teams within a SaaS organization
  • 8+ years of experience in Customer Success, Account Management, Professional Services, Consulting, or other customer-facing roles
  • Proven track record of building, developing, and retaining high-performing teams
  • Experience leading teams responsible for customer retention, adoption, and customer outcomes
  • Strong understanding of SaaS business models and key metrics, including GRR, churn, forecasting, customer health, and product adoption
  • Experience coaching teams on executive engagement, account strategy, value realization, and risk management
Nice to have
  • Experience leading Customer Success teams supporting enterprise or upmarket SaaS customers
  • Experience managing teams responsible for portfolios between $15M and $20M in ARR
  • Experience within MarTech, AdTech, SalesTech, Revenue Technology, or related B2B SaaS industries
  • Familiarity with Salesforce, Gainsight, Clari, Gong, and other customer success technologies
  • Experience helping scale Customer Success organizations, teams, and operating models
What the job really is

As a Manager of Customer Success at 6sense, you will lead a team of 7-8 Customer Success Managers focused on Upmarket customers, driving retention, adoption, and customer value realization. Your role involves coaching your team, establishing operational excellence, and collaborating with various departments to ensure customers achieve their goals. You will also be responsible for managing a portfolio worth approximately $15M-$20M in ARR and ensuring high levels of customer satisfaction and engagement.

Benefits
  • Generous health insurance coverage
  • Life and disability insurance
  • 401K employer matching program
  • Paid holidays
  • Self-care days
  • Paid time off (PTO)
Things to weigh
  • Base salary range provided but actual salaries may vary based on location and experience
  • Role involves managing a significant portfolio which may come with high pressure
  • Position requires travel up to 25% which may impact work-life balance
Job score4.6/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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