HHiring Reality
← 6sense

Senior Customer Success Manager

6sense
Location
London, England, United Kingdom
Posted
1 month ago
Department
Customer Success
What they actually want (must-haves)
  • 3+ years of Customer Success, Account Management, or Consulting experience in a high tech or SaaS company
  • Experience working with global 1000 enterprise customers
  • Experience advising customers on SaaS platform adoption for faster ROI
  • Strong analytical and communication skills
  • BA/BS degree required
  • Ability to travel to customer site (~30%)
Nice to have
  • 2+ years of experience with BI, Marketing Automation, or CRM platforms
  • 2+ years of domain expertise in industries such as Communications, Media, High-Tech, Manufacturing, Healthcare, Life Sciences, Financial Services, Insurance, or Retail
  • Master's degree preferred
What the job really is

As a Senior Customer Success Manager at 6sense, you will play a crucial role in managing customer relationships and ensuring the successful adoption of 6sense's predictive technology among Fortune 500 clients. Your responsibilities will include onboarding customers, driving product usage, managing implementation projects, and serving as the voice of the customer within the organization. You will also identify opportunities for customer growth and advocate for their needs internally.

Benefits
  • Health coverage
  • Paid parental leave
  • Generous paid time-off and holidays
  • Quarterly self-care days off
  • Stock options
  • Access to LinkedIn Learning platform
Things to weigh
  • Role involves managing high-profile customer relationships which may require significant interpersonal skills and experience
  • Position is in the early stages of building the customer success team, which may mean evolving responsibilities and processes
  • No specific salary or compensation details provided
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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