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← 1-800 Contacts

Customer Success Advocate

1-800 Contacts
Location
Draper, UT (Remote)
Posted
18 days ago
Department
Inbound Sales & Service
What they actually want (must-haves)
  • 2-3 years minimum customer service experience
  • Reliable internet connection with speeds of 20 mbps download and 10 mbps upload or better
  • Computer literacy skills with the ability to type at least 40 wpm
  • Must reside in approved locations: North Carolina, Texas, or Utah
  • Positive, driven and solution-oriented mentality
Nice to have
  • Inbound sales and Contact Center experience
  • A fun, friendly personality that loves connecting with customers
What the job really is

As a Customer Success Advocate at 1-800 Contacts, you will handle inbound sales and service calls, providing exceptional customer service and problem-solving support. Your role will involve engaging with customers to enhance their experience and meet performance metrics, all while working remotely in a supportive team environment. This position requires a goal-oriented mindset and the ability to connect with customers in meaningful ways.

Benefits
  • Monthly performance bonuses for those who qualify
  • Ownership of your development with support from leaders dedicated to fostering growth
  • Bi-annual performance reviews
  • A safe, respectful, and inclusive work environment
  • Amazing medical, dental, and vision coverage
  • 401(k) match
Things to weigh
  • Only hiring for afternoon/evening shifts with a required weekend shift each week
  • Training is mandatory for 3 weeks with 100% attendance required
  • No cold calling required, but the role is still customer service focused
  • Salary range is $15-$21 per hour, with bonuses available
Job score3/5
Benefits4/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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