HHiring Reality
← 10Beauty

Technical Support Engineer

10Beauty
Location
Burlington, Massachusetts, United States
Posted
1 month ago
Department
Software
What they actually want (must-haves)
  • 3+ years of experience in technical support, support engineering, technical operations, or customer-facing engineering roles within a hardware, robotics, IoT, embedded systems, or connected device environment
  • Proven ability to diagnose and troubleshoot both hardware and software issues in real-world production environments
  • Experience working with ticketing systems and remote support tools
  • Comfortable analyzing logs, system behavior, and technical error reports
  • Strong verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users
  • Highly organized with strong attention to detail and follow-through
Nice to have
  • Familiarity with Linux, networking fundamentals, APIs, or scripting languages is a plus
What the job really is

As a Technical Support Engineer at 10Beauty, you will provide Level 1 support for deployed robotic systems, working directly with field personnel to troubleshoot and resolve technical issues remotely. Your role will involve diagnosing hardware and software problems, guiding users through troubleshooting steps, and collaborating with engineering and product teams to enhance support processes and product reliability.

Benefits
  • Equity and benefits are included for all full-time employees
Things to weigh
  • Salary range is $100,000 — $115,000 USD
  • Participation in weekend support coverage is required as part of the regular schedule
  • Fast-paced startup environment may require adaptability to changing situations
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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